Tenant Information

Renshaw Estates – Your Leading, Local Estate Agents

At Renshaw Estates, we let and manage a variety of furnished and unfurnished properties throughout Ilkeston and surrounding areas for rent. As members of the Guild of Letting & Management and the Deposit Protection Service, all security deposits are held in a designated Clients Account and fully bonded.

Our site contains a constantly updated register of rental property. CLICK HERE to see our latest list. In order to receive a regularly updated list of our available rental properties, please register and we will contact you with details of new properties to suit your specified requirements.

For more detailed information or appointments to view please contact us on 01159444777.

Please keep in mind that a range of checks on all prospective tenants will be carried out and we will require at least one full month’s rent as a deposit and one month’s rent paid in advance. Should you be uncertain as to your suitability or have specific requirements, please contact us.


Although Letting Agents have different procedures, this guide is intended as a general overview to assist you when renting a property. We have set out below a few significant pointers to assist you.


Once we have found your suitable property, you will be in a position to make an offer to the Landlord for consideration. Please note that any offer you make would be subject to you fulfilling our reference criteria.

At this point, you will be requested to provide a holding deposit (maximum of one weeks rent). However, if the Tenancy Agreement is not signed by you (the Tenant) within 14 working days after receipt of your application or by a timescale agreed by the Landlord or you provide false/misleading information on your application, the Landlord reserves the right to re-offer the property. In these circumstances or should your references prove unsatisfactory, part or all of the holding deposit might be retained.


As soon as your offer has been accepted by the Landlord, we will apply for references and draw up the relevant documentation which will form the basis of the agreement between you and the Landlord.




All tenants must show a valid Passport or right to rent plus proof of address. Only the following forms of identification are accepted:

  • Utility bill (less than 3 months old)
  • Full driving licence
  • Council tax bill (less than 3 months old)
  • Bank statement (less than 3 months old)
  • Mobile phone bill (less than 3 months old)



We will also contact your employer and your landlord (if you are in rented accommodation already). Your previous employer will also be contacted if you have recently changed jobs. If you are self-employed, we will need to contact your accountant. A credit check will also be conducted.

To assist us in collating the necessary references, it would be advantageous for you to advise the above individuals in advance that references are required as these can be returned to us within a matter of a few hours, barring any delays.

Occasionally, a GUARANTOR will be required if, for example the tenant has not been continuously employed for the past 18 months; has been working abroad in the previous 6 months; the tenants’ income falls short of our criteria or the tenants’ employment is considered as changeable.

Please note that the same criteria apply to the guarantor and, furthermore, the guarantor must earn the equivalent of 3 times the yearly sum of the rent, be in full time employment or be able to prove by bank statements that they have “independent means”. All tenants should be able to provide a guarantor and should the tenant be unable to provide one, we will decide that the tenant has withdrawn their application. The tenant will therefore forfeit their holding deposit.

The guarantor must be aware that they will stand as guarantor for you, (and your partner if you are moving in to the property with some one else), for the entire occupancy of the property, not just for the period of the initial tenancy term.


Having passed all the referencing criteria to be considered for the property and, subject to the Landlord’s decision, you must earn at least 2.5 times the yearly rent to qualify on the income part of the referencing without a guarantor.


An appointment will be arranged with you to visit our offices to collect the keys after electronically signing the Tenancy Agreement when all references have been received.


You will be required to provide the agreed sum of rent and deposit before taking possession of the property.

The deposit is required for the full tenancy against loss, damage or charges payable at the termination of the tenancy. Whilst this is usually the equivalent of five week’s rent, this may vary therefore we suggest that the actual amount is verified via the property description as found on our letting list. The deposit will be held by the Deposit Protection Service in their designated clients’ account and is fully bonded. It is returnable in full at the end of the tenancy subject to final inspection of the property and it should be noted that deductions will also be made for cleaning should the property (and garden areas) not have been left in a satisfactory condition.

Rent is to be paid monthly in advance commencing on the first day of the tenancy and then on the same day each month thereafter. The preferred method is by bank standing order.


The Rent

The Bond – No more than 5 weeks rent.

Holding Deposit- Equivalent to one weeks rent.

Default Fees e.g. The loss of a key to, or other security device giving access to, the property to which the tenancy relates – Usually Cost

Failure to make a payment of rent in full, only before the end of 14 calendar days, beginning with date the rent is due as written in the tenancy agreement – 3% above Bank of England base rate in interest on the late payment of rent for each day that the payment is outstanding.

Change to the tenancy – Payment on variation, assignment or novation of a tenancy – £50

Payment on early termination of a tenancy (where agreed in writing with the landlord) – £360 plus loss of rent suffered by Landlord.

Payment of all utilities, communication services and council tax



Tenant Find from £500+VAT (£600 Including VAT)

Our Rent Collect & Fully Managed services start from 8%+VAT (9.6% Including VAT) with £300+VAT (£360 Including VAT) Setup fee.

Full details of all landlord fees can be found in our agreement.


If we have been instructed by the Landlord, a Condition Report will be prepared on the property and a convenient appointment will be made with the Inventory Clerk to carry out a Check In report to coincide with your move in day.

All information is provided in good faith. It does not replace the advice of a qualified legal adviser. We will accept no responsibility for any inaccuracies.


  1. The Tenant will be responsible for insuring their own possessions.
  2. The Tenant will take over all utilities such as Gas, Electricity, Water/Sewage charges, Council Tax & Telephone upon moving into the property and will be responsible for contacting the relevant suppliers accordingly prior to commencement of the tenancy.
  3. The Landlord is responsible for any repair/maintenance problems to supplied appliances etc. but the Tenant is responsible for any breakages which should be reported immediately.
  4. Decoration of the property must only be done with your Landlord’s permission.
  5. No pets are allowed unless the Landlord has given written consent.
  6. Reasonable notice should be given in the event that the Letting Agent or Landlord wishes to inspect the property outside pre-agreed times. It is usual for the Agent to inspect the property at least twice during the term of your Tenancy and the Tenancy Agreement should cover this eventuality.
  7. Most lets are for 6 months, although some Landlords may consider longer terms of say 12 months.
  8. Should you wish to quit your Tenancy earlier than the agreed term, you will be liable for all rent until the end of the agreed Tenancy.
  9. There is no set law regarding the time limit for returning deposits but this is normally subsequent to the final inspection of the property. Letting agents generally encourage Landlords to employ a professional inventory agent to conduct the inspection and produce a report as to the condition of the interior at the beginning of the Tenancy and again at the end but this is not obligatory. In most cases, the deposit will be returned once any damages are ascertained by the Tenant/Landlord/Inventory Clerk and appropriate deductions agreed.
  10. The most common type of Tenancy Agreement is the assured short hold used for 6-12 month lets and usually takes the form of a standard contract between both parties.
    However, should any “extras” be agreed such as certain furnishings to be provided by the Landlord, you should ask that an extra clause be added to the agreement to this effect. It should be noted that the landlord is not obliged to carry out promises so it is important that your requests are documented.
  11. The Letting Agents will deal with the property viewings, references, agreements and getting you moved in. If the agent has been instructed to manage the property, then you will normally report any repairs or queries to them. If not, then you will deal directly with the Landlord.
  12. The Letting Agent, whilst acting for the Landlord, operates within accepted guidelines in the industry to ensure that you are able to rely on a professional letting agent taking your concerns seriously and advising the Landlord if they are being unreasonable. In this regard, you should be assured that the property conforms to all safety regulations and is fairly priced.
  13. You require a professional service and, as such, Renshaw Estates is a member of a recognised body the Guild of Letting & Management. This ensures that professional standards are met, for example, the correct Tenancy Agreement is used; proper procedures are in place for reporting and dealing with repairs; safety checks are conducted and a bonding scheme is provided to protect your deposit.


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